How do I change the pre-filter?


1. Close the main valve (upstream of the pre-filter).

2. Open a faucet downstream of the pre-filter (to release the pressure).
3. Unscrew the housing (caution: the housing has an O-ring; make sure it doesn't fall out).

The filter should be replaced at least once every two months. The filter is a standard 10" long and comes in a variety of types. A 5-micron for municipal or a 20-micron for well water is recommended.

​​Frequently Asked Questions


How will sodium in soft water affect my health?


For years, it was felt that because water conditioners used salt for their regeneration process, possibly adverse side effects could be created if consumed. Recent medical studies have shown regular sodium intake without the presence of chlorides has virtually no effect on normal healthy humans. (The chloride ions are not utilized by a water conditioner but rather are washed down the drain.) However, if you are on a sodium-free diet, please contact your medical advisor.




How much salt/potassium do I use in my water softener?


Salt/potassium levels should not get below the water level in the brine tank. Do not completely fill the brine tank. Keep some salt on hand and add one to three bags at a time. Check the level periodically, as the salt usage will vary according to the water usage. More water is used in the summer, causing the salt to be used up more quickly. Use a quality pellet or solar type salt or potassium.